1-833-FRONTLN (376-6856)
Clinical, Forensic, and Rehabilitation Psychologist

Dr. Lori Gray

Ph.D., C.Psych.

Dr. Lori Gray is a clinical, forensic, and rehabilitation psychologist whose focus has been on supporting our first responders and helping professionals. She provides consultation, early intervention, assessment, treatment, education, and program development for the emergency services and high trauma sectors.

Her background includes experiences such as the staff psychologist for one of the largest paramedic services in Canada, Centre for Addiction and Mental Health (Psychological Trauma Program and the Law and Mental Health Program), Detroit Receiving Hospital (level one trauma centre in inner city Detroit), Ministry of the Attorney General, Correctional Service of Canada, private practice, and postsecondary teaching.

She has received the Future Pioneers of Psychology Award from the American Psychological Association, Early Career Achievement Award from the Canadian Psychological Association Traumatic Stress Section, Odyssey Early Career Achievement Award and GLAD Award for Teaching and Mentorship from the University of Windsor, and other awards from agencies such as the International Society for Traumatic Stress Studies, Canadian Psychological Association, and Social Sciences and Humanities Research Council of Canada.

Dr. Gray has served on the Chief Coroner of Ontario’s expert panel on police officer deaths by suicide. She has also served on advisory boards for the Paramedic Chiefs of Canada, Paramedic Association of Canada, and the Canadian Standards Association, as well as the Board of Directors for the Ontario Psychological Association, Chair of the Ontario Psychological Association Disaster Response Network, Consulting Psychologist to the Increasing Access to Structured Psychotherapy Program through the Waypoint Centre for Mental Health Care and Ontario Ministry of Health and Long-Term Care, and the Mental Health Lead for Camp FACES (Families and Children of the Emergency Services).

She currently serves on the Executive Committee and the Board of Directors for the Canadian Fallen Firefighters Foundation and as the Supervising Psychologist for multiple first responder peer support programs. She is the Founder of Frontline Resilience based in Barrie, ON, which provides support to Ontario first responders and emergency services.

Emergency Physician

Manuela Joannou


Dr. Manuela Joannou is a Family Physician and Emergency Physician currently practicing in Perth, Ontario. She is Assistant Professor in the Department of Family Medicine in the Faculty of Health Sciences at Queen’s University. She is also the Medical Director of Project Trauma Support, a novel program that addresses PTSD in military members, veterans and first responders. She is one of the physicians on the Peer and Trauma Support Systems Team of the Mood Disorders Society of Canada.

Dr. Joannou graduated from the University of Ottawa with an honours degree in Biochemistry and Nutrition in 1986 and graduated from the University of Ottawa Medical School in 1990 Magna cum Laude. She completed her Family Medicine Residency at the University of Ottawa in 1992 and then achieved Special Competency in Emergency Medicine. She was awarded the Frank P. Craft Graduation award for excellence in Family Medicine.

Dr. Joannou has worked in various Emergency Departments including the Ottawa General and Ottawa Civic Hospitals and in a number of community hospitals for 27 years. Dr. Joannou has always had a special interest in psychotherapy. She has developed a number of wellness programs and has been speaking at public events and conferences for the past 12 years.

As Medical Director of Project Trauma Support, Dr. Joannou has developed a 6 day peer driven experiential retreat for Military members, veterans and first responders diagnosed with PTSD, Moral injury and other Operational Stress Injuries. Project Trauma Support was recently awarded a 3 year Veteran and Family Well-Being fund grant by Veteran’s Affairs to study the outcomes of the program in partnership with the Mood Disorders Society of Canada and the University of Alberta

Dr. Joannou presented Project Trauma Support to an international audience of military medical officials at the Warrior Care in the 21st Century Conference connected with the Invictus Games in Toronto in September, 2017.

Dr. Joannou delivered presentations on Project Trauma Support at the Canadian College of Family Physicians Research Forum and to the Canadian Medical Protective Association. The Project Trauma Support team has also presented a poster at the Canadian Institute of Military and Veteran’s Health Research (CIMVHR) Forum

Client Services Representative

Heather Rissanen


Heather Rissanen graduated from Queen’s University with a Master of Science degree focused in metabolic processes related to health and wellness in 1995. She brings significant breadth of experiences from the healthcare and pharmaceutical industry along with a focus in mental health. She completed a Post Graduate Diploma in Addictions Treatment and Prevention at Georgian College in 2010 followed by an internship in the Addictions Program at North York General Hospital and experience as an Addictions Counsellor at the Canadian Mental Health Association. Heather is interested in the intersection between physical and mental health and is also a certified personal trainer who instructs fitness classes. Heather provides administrative and case management support for clients of Frontline Resilience.

Registered Psychotherapist

Amanda Plunkett


Amanda Plunkett is a registered psychotherapist who holds a Master’s Degree in Counselling Psychology.

Amanda’s passion and focus is providing trauma-informed compassionate care for first responders, helping professionals, and their families. Her background includes having worked in the probation and child welfare fields, as well as private practice. She has provided extensive training for first responders and victims of crime along with public speaking engagements about her journey to find strength and resilience after the line-of-duty death of her father, a police officer from York Region, ON.

Mental Health Therapist

John Snider

B.Sc., B.Ed.

John is a mental health therapist, who is also a first responder having served almost 30 years in the emergency services. He holds a Bachelor of Science in Human Kinetics and a Bachelor of Education and has put his academic and vocational experiences to good use. John has taken an increasing role in counselling first responders. His focus has been upon compensable injuries and illnesses specializing in mental health injuries. He brings significant experience with early intervention, peer support, return to wellness and work, WSIB, and mental health counselling

Registered Nurse

Kristian Voycey

RN Psychotherapist

Kristian Voycey is a Registered Nurse with over 20 years of experience in trauma and mental health. His combined experience has spanned frontline clinical, leadership, and educational roles with registrations in Ontario, Manitoba, and British Columbia.

Kristian brings extensive experience in frontline emergency and trauma settings across Canada, the United States, and internationally. His background includes having served both frontline and leadership roles in multiple emergency departments, trauma services, intensive care units, and mental health services. As an example, Kristian has served as a frontline nurse, emergency department manager, and trauma service manager for Detroit Receiving Hospital, which is the level one trauma centre in inner city Detroit, and worked in the Forensic Service Program, Dual Diagnosis Unit, and Geriatric Service Program at the Waypoint Mental Health Centre. More recently, Kristian has been engaged in frontier nursing with an expanded scope of practice, deployed to northerly indigenous communities across Ontario, Manitoba, and British Columbia.

Kristian’s background in regulatory practice encompassed having served as the former President and Vice President of the College of Nurses of Ontario. His educational background includes serving as a professor, educator, and content developer of clinical psychiatry, international nursing, and community medicine. He holds training and certification across a broad range of areas, such as but not limited to advanced cardiac life support, paediatric advanced life support, incident management, crisis prevention and intervention, nonviolent crisis intervention, high fidelity simulation, and mental health assessment and intervention.

Registered Social Worker

Lisa Harripersad


Lisa Harripersad is a Registered Social Worker with over 20 years of experience working with individuals, couples, and families. She brings extensive experience working with first responders along with first responder spouses and families through private practice related to operational stress injuries and their impact upon the family unit. Lisa’s background also includes having worked in Ontario for the Children’s Aid Society with children in need of protection, in the United Kingdom with the Oxfordshire County Council supporting adults and children impacted by adoption, and in France through private practice with expatriates and their families. After returning to Canada, Lisa resumed her private practice work with first responders and their families, children and family services mental health agency, and the public school board implementing a trauma-informed care program.

Registered Psychotherapist

Alpar Szotyori


Alpar Szotyori is a registered psychotherapist with 24 years of experience working in the mental health field. He brings to Frontline Resilience experience working with first responders and their families with a focus on addictions and suicidality along with the broad range of operational stress injuries, such as depression, anxiety, and traumatic stress. His background includes having worked as an addictions counsellor, child and youth worker, behavioural consultant, community liaison parenting advocate, and school based clinical therapist.


Instructors and Mentors

Frontline Resilience proudly offers a complement of instructors, including mental health professionals as well as frontline first responders spanning the emergency services. The instructors are available to deliver mental health curriculum to your organization. Frontline Resilience has also partnered with peer mentors, who are first responders representing the various emergency services, who have exemplified resilience and adaptive coping. Peer mentors can be assigned with your consent, as needed and as indicated, to help provide guidance and encouragement during the treatment process

Assisted Animal Therapy

Facility Dog

Our resident Great Dane is central to our animal-assisted therapy focus. A Facility Dog is a working dog trained to provide support, therapy, and education to help better serve the clients. Facility Dogs often have skill specific training to provide intervention based on client needs, such as a repertoire of responses to distress, grounding strategies for dissociation, and scent detection. Best of all is their warm welcome.