Telepsychology is defined as the provision of psychological services using telecommunication
technologies that allow for the preparation, transmission, communication and processing of personal
health information by electronic means. These technologies may include telephone, mobile devices,
videoconferencing, email, text, chat and internet-based services (e.g., social media).
Frontline Resilience recommends in-person appointments wherever possible.
Telepsychology is offered when considerations are needed due to client
preference, travel distance, road conditions, timeliness of appointments, and
other situations requiring consideration.
Telepsychology is only provided to clients who are physically located within
Ontario at the time of the session. In the event that you reside or are located
outside the proximity of Frontline Resilience, please ensure that you have
researched emergency and crisis services in your area in advance of your first
appointment should those services be needed. Should in-person sessions be
recommended by us and/or preferred by you, we will gladly recommend local
It is important to ensure that the environment in which you will be
participating in telepsychology ensures confidentiality, privacy, and comfort
for you and is free of potential distractions that might result in interruption
of services. Telepsychology sessions should not be observed by a third party,
without the knowledge and consent of the treatment provider.
Ability to Engage in Telepsychology
Should you have any concerns about being able to engage fully in telepsychology
(e.g., familiarity with technology, privacy to engage in telepsychology, or
cultural, linguisitc, socioeconomic, or health considerations), please contact
our office to discuss your concerns.
Considerations for Telepsychology
Telepsychology services have the potential to introduce technology-related
vulnerabilities that may require considerations for, and safeguards against,
potential risks to confidentiality and information security. Potential threats
may include but are not limited to computer viruses, hackers, theft of devices,
and damaged, malfunctioning or out-dated hardware or software as well as the
potential for third parties (e.g., videoconferencing provider, internet service
provider) to access confidential information.
The security measures adhered to by Frontline Resilience are detailed in the Privacy Information Form
provided to you. However, the potential vulnerabilities exceed the scope that can be limited by
Frontline Resilience and involve your personal devices and security features.
It is important that you review any applicable user agreements for any program or application
employed (e.g., Skype, Zoom, Cisco Webex) that will be used to provide informed consent to proceed. If you
would like the user agreement sent to you, please contact our office with your request 48 hours in
advance of your appointment.
Cellular and Data Usage Costs:
Your psychological service provider will assume the cost of his/her cellular or data usage required to
provide telepsychology services, unless otherwise discussed in advance with you. You are responsible
for the cost of any cellular and/or data usage costs that you incur by participating in telepsychology